Shipping policy
We process your order within 24-48 hours under regular preparation conditions.
Orders have a delivery time of between 5 and 20 working days, under regular shipping conditions.
In exceptional cases an order may take longer than usual, in which case it may take up to 30 working days to be delivered.
The customer is responsible for providing the correct order details (name, email and delivery address). If you receive your order confirmation with incomplete and/or incorrect information you should contact us immediately at contact@johnkarlo.uk indicating your #Confirmed order number and the correct delivery details. If your order has been prepared and no reply is received and because of this, the package cannot be delivered and is
returned by the logistics office, the customer will bear the new shipping costs and will not have the right to cancel the product.
The customer service area will attend to your queries with an estimated response time of 24 to 72 hours (in regular situations). Cases referred to other areas or those dependent on information from the carrier will have an estimated response time of 5 to 7 working days.
The policies of the courier company are not related to our company, once your package is received by the courier company, you must comply with the requirements demanded by the same. John Karlo cannot be held responsible in the event of omission or failure on the part of the delivery company. Any delivery terms already made by the company must be discussed directly with the responsible company.
DELIVERY COSTS
Rates available on our website:
- FREE Standard Shipping, this rate as the name suggests is FREE in full, with no additional costs or surprises.
- Shipping with PRIORITY INSURED, this rate includes the Tracking Code and delivery is guaranteed*. It costs up to 4,99.
* At John Karlo we are responsible for ensuring that your order arrives at the address provided and is insured throughout the entire process from the time it is shipped until it is delivered. This guarantee does not cover the return of your package to the sender if the sender has been unable to locate the address, the address is incorrect and/or the recipient is unknown at the address provided.
Any unforeseen event that affects the delivery of the parcel and that has been caused by error or by the customer's commission will be completely exempt from being covered by this delivery guarantee.
ORDER PROCESSING
We process your order within 24-48 hours. When you make your purchase we receive the contact details you provide which are email address and contact telephone number. If any of them were entered incorrectly or incompletely, you may not receive our order confirmation. Sometimes this confirmation arrives in your spam folder; if you have checked it, provided us with the correct information and still have not received it, please do not hesitate to contact us.
received this information, please do not hesitate to contact us at contact@johnkarlo.uk
MODIFICATIONS
The purchase process has more than 3 instances of confirmation of the product and purchase data, so, verified these steps should not be any error of the same, in case of error in the colour / size or model, you must let us know as soon as possible to make the change while it is in the process of preparation to contact@johnkarlo.uk
(we cannot guarantee the modification of orders after 12 hours of purchase).
hours after purchase).
CANCELLATIONS
Verification of all information provided on our website and purchase on our website guarantees confirmation of our terms, prices and features. Therefore, it will not be possible to cancel your purchase once it has been made.
CUSTOMS
John Karlo is not responsible under any circumstances for any taxes, duties or customs fees that may be applied to the shipment.
The customs times are not related to the delivery times of our shop, for this reason, any delay on the part of this entity does not apply as a reason for return or cancellation of the order.
