Refund Policy And Guarantee

John Karlo's Refund Policy and Guarantee

At John Karlo , we are committed to providing you with a simple and satisfying shopping experience. We have developed a clear and transparent refund and warranty policy for your peace of mind.

30 Day Satisfaction Guarantee:

All John Karlo products are backed by our 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you have the option to return the product.

Return Policy:

Return Period: You have 30 calendar days from the date you receive the merchandise to request a return.

Return Requirements: To process a return, please ensure that the product is in its original condition, with all packaging, manuals and accessories intact.

Exceptions:

For hygiene and safety reasons, we do not accept returns of garments that have direct contact with the skin, such as girdles or underwear. This policy is established to protect the health and well-being of our customers.

Refund Process:

The refund will be issued directly to the bank account associated with the order at the time of purchase. This method is simpler and more efficient.

The refund processing time is up to 30 days.

At John Karlo, we are committed to providing you with an exceptional shopping experience. We recommend paying by card for a faster and more convenient transaction.

If you have any questions or require assistance, our customer support team is available to help you.